Privacy Policy

1. Introduction

RiabiDibil English Learning ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website riabidibil.com, use our services, or interact with us.

By using our website and services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Educational Information: English proficiency level, learning goals, course preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Identification Information: Age, nationality, visa status (for course eligibility)
• Communication Records: Emails, phone calls, chat messages, and other communications with us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on pages, click-through rates, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Providing English language courses and educational services
• Processing course enrollments and managing student accounts
• Scheduling classes and sending course-related communications
• Providing academic support and progress tracking

3.2 Communication

• Responding to inquiries and customer service requests
• Sending newsletters and educational content (with your consent)
• Providing updates about our services and promotional offers
• Conducting satisfaction surveys and feedback collection

3.3 Legal and Business Operations

• Complying with legal obligations and regulatory requirements
• Protecting our rights and preventing fraud or abuse
• Analyzing and improving our services and website performance
• Maintaining records for business continuity and quality assurance

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Email marketing and communication platforms
• Website hosting and cloud storage services
• Analytics and performance monitoring tools

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government investigations or regulatory inquiries
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security systems and software are regularly updated
• Staff Training: Employees receive regular privacy and security training
• Incident Response: Procedures in place for handling potential data breaches

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

6.1 Types of Cookies

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Used for personalized advertising and content
• Preference Cookies: Remember your settings and preferences

6.2 Cookie Management

You can manage cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

7. Your Rights and Choices

Under Australian privacy laws, you have the following rights regarding your personal information:

7.1 Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or incomplete information
• Receive a copy of your data in a portable format

7.2 Consent and Withdrawal

• Withdraw consent for marketing communications
• Opt-out of non-essential data processing
• Request deletion of your personal information (subject to legal obligations)

7.3 Complaint Process

If you have concerns about our privacy practices, you can:

• Contact our Privacy Officer at [email protected]
• File a complaint with the Australian Privacy Commissioner
• Seek resolution through our internal complaint process

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Student records are retained for 30 years in accordance with Australian education regulations. Marketing information is retained until you unsubscribe or request deletion.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia. When we transfer data internationally, we ensure adequate protection through:

• Adequacy decisions by relevant privacy authorities
• Standard contractual clauses with data processors
• Certification schemes and codes of conduct
• Your explicit consent where required

10. Children's Privacy

Our services are designed for individuals 16 years and older. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: